Frequently Asked Questions

Frequently Asked Questions

We're here to answer your dermatology and aesthetic needs

How do I make an appointment online?

You can make, reschedule, or cancel appointments by signing up with our patient portal.

Do you accept my insurance plan?

- Medicare - Avmed - Cigna - Aetna - Freedom - Sunshine - Humana - Medicaid - United

Is Telemedicine Available?

Yes you can schedule a telemedicine appointment with one of our provider.

What should I expect on my first visit?

Our wound care and skin care expert will want the most unobstructed view of your skin, hair and nails. If possible, come to your appointment without make-up (but do remember your SPF protection), nail polish, hair clips and holders, etc. Expect an in-depth review of your medical history, a discussion about your areas of concern, and in many cases, your first annual Full Body Skin Examination (FBSE). It's very important to have us check your skin yearly, especially on areas you can't see—to look at your moles, discolorations or marks for anything suspicious. Performed on a yearly basis, these exams can often help us spot skin cancer or other problems at their earliest, most treatable stages. Be prepared to answer medical and health questions about you and your immediate family. Have questions you really want answers to? Write them down and bring them. That way you will get the answers you are looking for. Once your physical exam is completed, we will explain any recommended treatment options, including precise directions for how to use prescription products, and discuss follow-up steps.  

What should I bring to my first visit?

In addition to your new patient paperwork (which is available on this site at patient forms, please bring a photo ID, insurance card(s), and a list of prescriptions you are currently taking (including supplements, aspirin and other over-the-counter medications). Include dosage and frequency. If you’ve had any recent tests related to a dermatologic condition, bring a copy of your results or have them sent to our office if possible. Your cell phone can be a great tool to help you prepare for your visit. For example, you can take a well-lit picture of your skin-care and sunscreen products. You can also take a selfie or series of selfies of your face, hair and neck with no-makeup and also of any additional problem areas you’d like to discuss with us. This is completely optional but could allow us to see something like an intermittent acne breakout that might not be present the day of your visit.

How do I know if I have a skin cancer?

An unusual skin growth or a non-healing sore may be the first indications of a non-melanoma skin cancer. Skin cancer may initially appear as a nodule, rash or irregular patch on the surface of the skin. These spots may be raised and may ooze or bleed easily..

How should I take care of my skin?

Maintaining healthy skin is the key not only to looking and feeling good, but also to maintaining essential tasks for your body. Your skin is a barrier that helps protect you from the viruses and bacteria you are exposed to every day, and the sun’s ultraviolet light that can damage cells. Your skin helps your body regulate your temperature, helps convert sunlight to vitamin D, and allows you to react to environmental changes by feeling hot and cold, pain and pressure. Partnering in your care with Numela is a great way for you to address any concerns you have about your skin, but also to help you achieve the radiant glow of health. 

The doctor removed a lesion. Why am I being charged for another surgery to repair it? Shouldn’t that be one charge?

There are two parts to this type of procedure – the removal of the lesion and the repair. The type of removal chosen is dependent on several factors such as size, location and whether it’s benign or malignant. The type of repair functions similarly. The procedure is required to be billed in two parts (removal and repair) because each has specific criteria to meet per insurance coding guidelines.

Do I need a referral to see Numela wound care and dermatology?

Unless your insurance plan requires a referral from your primary care physician, you can simply contact us by phone or fill out an online form to schedule an appointment or a consultation. To determine if you require a referral, or what services are covered by your plan, a quick call directly to your insurance company should help answer those questions.

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